A visionary healthcare leader and registered nurse with more than 25 years of experience, Sandy is known for delivering innovative and strategic approaches to improving the care experience for patients and providers alike. She establishes rapport quickly with leaders, physicians, and frontline staff; skillfully identifies gaps in patient-centered care; and collaborates with clients to implement realistic and effective solutions. ECG clients seeking to make meaningful improvements at their organizations trust Sandy’s expert recommendations and appreciate her guidance and implementation support.
Prior to joining ECG, Sandy served as the inaugural chief patient experience officer for Mount Sinai Health System in New York, where she led the innovation, implementation, and evaluation of transformational programs that enhanced the delivery of compassionate, coordinated care for patients and their families across the care continuum. Her extensive knowledge of healthcare operations, clinical background, and Lean Six Sigma approach to patient flow optimization help her identify the sweet spot where provider engagement, employee engagement, and patient experience intersect.
Education
Temple University
Master of Business Administration in Healthcare Administration
Master of Science in Healthcare Financial Management
